Xenon Support Center is clean and minimal tickets and conversations management system .It have been crafted for real-world situations , You can create companies , customers , operators and departments . Each department can have a department admin . To easily customize emails we have also integrated mailchimp templating so you can pair plain emails to mailchimp designer . Emails takes up time to compose and send so we have also integrated mailgun support . It contains 50 levels of permissions between admin , department admin and operator . It is full fledged suite for Tickets
and Live Chat
Email : firstname.lastname@example.org
Password : admin
Built on Laravel Framework
Laravel is one of the most popular framework at the moment and is full of features. It is easy to use and it offers a large variety of packages using composer .
It contains livechat which you can integrate on any website . It is fast and powerful , customer can start conversation simply by entering details and click start and operators will be notified . All conversations are saved in closed conversations .
You can create predefined messages which can be used by operators for quick reply
You can create operators for company departments . Operators have separate dashboard and can access functionalities which is assigned by department admin .
Department Admins and Departments
You can create department admins who are in-charge of particular departments . You can also create department and assign department admin to it .
This is a unique feature only visible if use mailchimp is checked in settings . You can create your own templates using mailchimp’s powerful editor use variables shown in documentation , then you can pair mailchimp templates to email templates so that next time emails use mailchimp templates instead of default .
Permissions ~50 levels
Now control your department admins/operators using permissions . Complete system is based on permissions like if you assign tickets.create to operator then only he can create tickets . You can control each and everything using permissions from what users edit and what users can see .
By default if no operators are available livechat is converted to ticket . Users can login to there accounts and reply to existing tickets or create new tickets , tickets also supports attachments . Tickets panel also shows user details like ip address , country , priority , status etc .
You can create customers and assign them to companies directly from admin panel .
You can create companies directly from admin panel .
You can block ip using ip blocking . Types of blocking are block from accessing chat , block from creating tickets , block from login , full website blocking .
You can use mailgun to send emails . Just go to settings , check use mailgun and enter details then save .