SimHelp - Powerful Help Desk System



AJAX powered, responsive, simple, lightweight, easy-to-use (tested on my mother) and powerful help desk system, which is intended to be powerful, but at the same time simple help desk system for you, your clients and agents. These are only the most obvious features of SimHelp. In addition, it also has the following features:
  • Ticket System
  • Categorizing tickets by categories and products
  • Priority settings
  • Customizable e-mail notifications
  • Option for attaching files to tickets
  • Users can view all their old and new tickets
  • Mass tickets actions (open, close, read, unread)
  • Your local timezone support
  • Full web installer
  • Unlimited users and tickets with only one license
  • Ready for translation
  • Users
  • Users can create their own account
  • reCAPTCHA added to prevent any SPAM or bots
  • Strong password encryption
  • You can reset all clients and/or agents passwords
  • Integrated Forgotten Password feature
  • Agent Panel
  • Viewing and replying to tickets with pre-selected category, product and/or priority
  • Advanced ticket-filtering for more efficient work
  • Edit system settings
  • Create and edit products and categories
  • Add and edit clients and agents (also permissions for agents)
  • Suspending users
  • Activity logs
  • Comprehensive statistics
  • Security
  • Security logging
  • SQL bound parameters using PDO MySQL class
  • Strong password encryption
  • Advanced agent permissions system
  • Resetting passwords for clients, agents, or all together
  • Advanced session protecting
  • But, what about more exciting features?
  • Canned responses with variables
  • Automatic agent-collision prevention
  • Control whole system with e-mail commands
  • SLA violations
  • Because of so many (advanced) features, and it’s unique simplicity, SimHelp is great choice for all users and businesses, who wish to keep all ticket properly categorized, and want to work efficiently. Also, don’t forget to check online documentation

    Try it, before you buy it

    You can try SimHelp here with credentials:
  • Clients (passwords are same: demo-user)
  • damijan.novak
  • vera.kopitar
  • shura.sokolov
  • yulian.orlov
  • crofton.merrill
  • lula.stephenson
  • Agents (passwords are same: demo-user)
  • meade.haden
  • benny.frye
  • akim.lagounov
  • vikentiy.mikhailov
  • ciril.gasparic
  • rok.babic
  • System Requirements

    Most web hosting companies should support everything below:
  • MySQL 5.6+ with 1 empty database
  • PHP 5.4+
  • PHP PDO extension
  • A web browser that supports HTML5/Javascript
  • Note: SimHelp will not function properly if above requirements aren’t met